Privacy Policy

This Privacy Policy (the "Privacy Policy") explains how Flashorts AI ("we", "us", "our", or "Flashorts AI") collects, uses, discloses, and safeguards your Personal Information (as defined below) when you access and use our video creation platform, including our websites, web applications, mobile applications, products, and services (collectively, the "Services"). Flashorts AI is committed to protecting your privacy and ensuring transparency about our data practices.

This Privacy Policy is part of and should be read together with our Terms of Use. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.

1. Definitions

2. Legal Basis for Collecting Information

We collect and process your information based on several legal grounds:

• Consent: We process your information based on your consent, which you may withdraw at any time.
• Contract Performance: Information necessary to provide and administer our Services.
• Legal Obligations: Compliance with applicable laws and regulatory requirements.
• Legitimate Interests: To improve our Services, ensure security, and prevent fraud.

You have the right to withdraw your consent at any time. However, please note that withdrawing consent may impact your ability to use certain features of our Services, and we may need to retain certain information as required by law or for legitimate business purposes.

3. Types of Information We Collect

3.1 Personal Information

We collect the following categories of Personal Information:

• Identifiers and Contact Data: Name, email address, billing and mailing addresses, phone number, professional title, and company name.
• Demographic Data: City, state, country of residence, postal code, and age.
• Account Information: Username, password, profile picture, preferences, and other information you add to your account profile.
• Communication Data: Records of our interactions with you, including support requests, feedback, and correspondence.
• Commercial Data: Information related to your orders and transactions, including order numbers, payment history, and subscription details.
• Marketing Data: Your preferences for receiving marketing communications and your engagement with such communications.
• User-Generated Content: Photos, images, videos, audio files, comments, messages, and other content you create, upload, or submit through our Services, along with associated metadata.
• Biometric Data: When you use avatar creation features, we may collect facial coordinate data from face scans to enable personalized avatars and lip-syncing functionality. This data is stored securely and deleted when you remove your avatar or account.
• Other Data: Survey responses, feedback, and any additional information you choose to provide.

3.2 Automatically Collected Information

We automatically collect certain information when you use our Services:

• Device Data: Operating system, device model, browser type, screen resolution, IP address, unique identifiers, language settings, and mobile carrier information.
• Usage Data: Pages viewed, time spent on pages, navigation paths, access times, interaction data, and activity logs.
• Communication Data: Information about your interactions with our emails and communications, including whether you open, forward, or click links.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and improve our Services.

4.1 How We Use Cookies

We use cookies for the following purposes:

• Authentication: To verify your account and maintain your login session.
• Security: To protect your account and detect unauthorized access attempts.
• Preferences: To remember your settings and customize your experience.
• Analytics: To understand how you use our Services and improve performance.
• Advertising: To deliver relevant advertisements and measure campaign effectiveness.

4.2 Controlling Cookies

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services. Most browsers accept cookies by default, but you can modify your browser settings to refuse cookies or alert you when cookies are being sent.

5. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our Services.
• Personalization: To customize your experience and remember your preferences.
• Communication: To send you service-related announcements, updates, security alerts, and support messages.
• Research and Analytics: To analyze usage patterns, conduct research, and develop new features.
• Marketing: To send you promotional communications and personalized marketing content (with your consent).
• Security: To protect against fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Business Operations: To manage our business operations, process payments, and fulfill orders.

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party service providers who assist us in operating our Services, such as payment processors, cloud hosting providers, and analytics services.
• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction.
• Legal Requirements: When required by law, court order, or governmental authority.
• Protection of Rights: To protect our rights, property, safety, or that of our users or others.
• With Your Consent: When you have provided explicit consent for us to share your information.
• Enterprise Accounts: If you use an enterprise account, your information may be accessible to account administrators.

We do not sell your Personal Information to third parties for their marketing purposes.

7. Data Security

We implement technical, administrative, and physical security measures to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols
• Secure storage of sensitive information
• Regular security assessments and audits
• Access controls and employee training
• Encrypted database backups

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to taking reasonable steps to protect your data.

8. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Business needs and operational requirements

When you delete your account, we will delete or anonymize your Personal Information, except where we are required to retain it by law or for legitimate business purposes. Purchase history may be retained for a period as required by applicable accounting and tax laws.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our Services, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

10. Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we have collected information from a child under 13, please contact us at support@flashorts.com.

11. Your Rights and Choices

You have the following rights regarding your Personal Information:

• Access: Request access to the Personal Information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your Personal Information, subject to legal requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Opt-Out: Opt-out of marketing communications and targeted advertising.
• Withdraw Consent: Withdraw your consent for processing where consent is the legal basis.
• Object to Processing: Object to certain types of processing of your information.

To exercise these rights, please contact us at support@flashorts.com. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

12. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Prohibited Content

While using our Services, you agree not to upload, post, transmit, or share any content that violates our Acceptable Use Policy, as outlined in our Terms of Use. This includes, but is not limited to, content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable.